Mines Game Terms and Conditions

1. Acceptance of Terms

By accessing the Mines Game website at minesgame.vin, creating an account, logging in, making a deposit or placing any wager — whether on casino games, sports betting, fish games, mines mode or any other product offered on the platform — you confirm that you have read, understood and agree to be legally bound by these Terms and Conditions in their entirety.

These Terms form a binding agreement between you ("the player", "you", "your") and Mines Game ("the platform", "we", "us", "our"). If you do not accept these Terms, you must not use the platform. Continued use of the platform following any published update to these Terms constitutes acceptance of the revised version.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming guidelines, both of which form part of the overall agreement between you and the platform.

2. Eligibility & Registration

To register and maintain an active account on Mines Game, you must meet all of the following conditions at all times:

• You are at least 18 years of age or older. The platform is strictly for adults only.
• You are registering as an individual for your own personal use — not on behalf of a company, syndicate or third party.
• You are not registering or playing in a jurisdiction where online gaming is prohibited.
• You have not previously had an account suspended or permanently closed by the platform.
• You are acting in good faith and the funds you deposit belong to you and are not proceeds of any unlawful activity.

During registration you are required to provide accurate, complete and up-to-date personal information. This includes your full name, date of birth, valid contact number and preferred payment method details. Providing false information is a breach of these Terms and may result in immediate account closure and forfeiture of any balance.

The platform reserves the right to request identity verification documents at any stage — including but not limited to a CNIC copy, proof of address or payment method confirmation. Accounts that fail to complete verification within a reasonable period may be restricted or closed.

3. Account Management

Each player is permitted to hold one account only. If we detect that the same individual has opened multiple accounts — whether using different email addresses, phone numbers, payment accounts or devices — all duplicate accounts will be closed and any bonuses applied to them will be voided. Genuine winnings may also be withheld pending investigation.

You are solely responsible for maintaining the security of your account credentials. Do not share your password with anyone. Mines Game staff will never ask for your password under any circumstances. If you believe your account has been compromised, contact support immediately so the account can be temporarily frozen while the situation is resolved.

You are responsible for all activity that takes place within your account. Bets placed, withdrawals requested and bonuses claimed while you are logged in are your responsibility regardless of whether you personally initiated the action. Enable two-factor authentication from your account settings to add an additional layer of protection.

Account balances are denominated in PKR. The platform does not pay interest on any account balance, regardless of the period it remains inactive.

4. Deposits & Withdrawals

All financial transactions on the Mines Game platform are conducted in Pakistani Rupees (PKR). The following payment methods are supported:

• JazzCash — mobile wallet deposits and withdrawals
• Easypaisa — mobile wallet deposits and withdrawals
• Raast — instant bank-to-bank transfers
• Bank Transfer — standard interbank transfers
• Debit / Credit Cards — subject to card network availability

The minimum deposit is PKR 200. The minimum withdrawal is PKR 500. Maximum transaction limits vary by payment method and account tier and are displayed in your account cashier at the time of the transaction.

Deposits via JazzCash and Easypaisa typically credit to your gaming balance within 60 seconds of confirmation. Bank transfers and card transactions may take longer depending on your financial institution.

Withdrawal requests are processed around the clock. Mobile wallet payouts typically complete in under five minutes. Bank transfers may take up to one business day. The platform does not charge fees on standard withdrawals; however, your bank or wallet provider may apply their own charges.

Withdrawals will only be processed to a payment method in the same name as the registered account holder. Third-party withdrawals are not permitted under any circumstances. The platform reserves the right to request additional verification before processing any withdrawal request.

Deposits made in error cannot be guaranteed to be reversed once credited to your balance. Contact support as soon as possible if you have made an unintended deposit.

5. Bonuses & Promotions

Mines Game offers various bonuses and promotions from time to time, including welcome bonuses, deposit match bonuses, free bets, cashback offers and VIP rewards. Each offer is subject to its own specific terms, which will be published at the time the promotion is live. The following general rules apply to all bonuses unless stated otherwise:

• All bonuses carry a wagering requirement that must be met before bonus funds or winnings derived from them can be withdrawn.
• Bonus funds are separate from your real-money balance. Real-money funds are used first unless the specific promotion states otherwise.
• Bonuses are for personal use only. Sharing bonuses between accounts or participating in any coordinated bonus farming activity is prohibited.
• The platform reserves the right to modify, suspend or cancel any promotion at any time, with reasonable notice where practicable.
• Only one welcome bonus is available per player, per household and per IP address.
• Bets placed on certain games or markets may contribute at different rates towards wagering requirements. Full contribution tables are listed on each promotion page.
• Any bonus that appears to have been claimed through fraudulent, abusive or systematic means will be voided without prior notice.

VIP programme rewards — including weekly cashback, tier-based withdrawal limit increases and exclusive promotional access — are governed by the VIP terms available on the VIP page.

6. Betting Rules

All bets placed on the Mines Game platform are subject to the following general rules. Sport-specific rules and casino game rules are additionally governed by the rules of the relevant product or game provider.

• Bets are final once confirmed. You cannot cancel or amend a bet after it has been accepted by the system.
• The platform reserves the right to void any bet where there is evidence of a technical error, odds feed error or manifest pricing mistake. In such cases, stakes will be returned to your account.
• In-play bets are accepted subject to real-time market availability. Delays in data feeds can occasionally affect in-play markets; the platform is not liable for any loss resulting from such delays.
• Maximum winnings per bet or per day may apply. Limits are displayed in the relevant betting section and vary by market and account tier.
• For cricket and PSL markets, match result bets stand regardless of whether the match is shortened by weather, provided the minimum overs requirement for a valid result has been met under the relevant playing regulations.
• In the event of a dispute regarding a bet outcome, the platform's decision — based on official result data — is final.

Mines mode and fish games are governed by the in-game rules displayed before each session. RTP (return to player) information for all slots and casino games is available within each game's information panel.

7. Prohibited Activities

The following activities are strictly prohibited and will result in account suspension, cancellation of winnings and potential reporting to relevant authorities:

8. Intellectual Property

All content available on the Mines Game platform — including but not limited to the brand name, logo, game graphics, website design, text, software, promotional materials and data compilations — is the intellectual property of the platform or its licensed content partners. Nothing in these Terms grants you any right, licence or interest in any of this content.

You may not reproduce, copy, redistribute, publicly display, modify or create derivative works from any platform content without explicit written permission. Unauthorised use of platform assets may result in legal action.

Third-party game providers whose titles appear on the platform retain their own intellectual property rights in their respective games. Any dispute regarding third-party game content should be directed to the relevant provider.

9. Privacy & Data

The platform collects and processes personal data in accordance with our Privacy Policy, which forms part of this agreement. By registering an account you consent to the collection, storage and processing of your data as described in that policy.

Your data is used to verify your identity, process transactions, prevent fraud, comply with applicable legal obligations and — where you have opted in — send you promotional communications. We do not sell your personal data to unrelated third parties.

All connections to the platform are secured using TLS encryption. Payment data is handled through the relevant payment provider's secure infrastructure and is not stored on the platform's own servers beyond what is necessary for transaction records.

You have the right to request access to the personal data held about you and to request corrections where that data is inaccurate. Contact support to make a data access request.

10. Account Suspension & Closure

You may close your account at any time by contacting support. Any real-money balance remaining at the time of closure will be returned to your verified payment method, provided you have met all outstanding wagering requirements and no investigations are pending.

The platform reserves the right to suspend or permanently close any account, at its sole discretion, in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Provision of false or misleading registration information
• Failure to complete identity verification within the required period
• Suspected fraud, money laundering or other unlawful activity
• Receipt of a self-exclusion request from the account holder
• Prolonged account inactivity where advance notice has been given

Where an account is closed due to a suspected breach, any balance held may be frozen pending investigation. If the investigation confirms the breach, the balance may be forfeited. If no breach is confirmed, the balance will be returned.

11. Limitation of Liability

The Mines Game platform is provided on an "as available" basis. While we make every effort to ensure the platform runs reliably, we do not guarantee uninterrupted access or error-free operation. Scheduled maintenance windows will be communicated where possible.

To the maximum extent permitted, the platform shall not be liable for any loss of profits, loss of data, loss of opportunity or any indirect or consequential losses arising from your use of the platform — including but not limited to losses resulting from technical faults, connectivity issues or delayed odds updates.

The platform's total liability to you in respect of any claim shall not exceed the amount of your account balance at the time the claim arises. This limitation does not affect any statutory rights you may have that cannot be lawfully excluded.

You acknowledge that all gaming and betting involves financial risk and that you participate entirely at your own discretion. Past winnings are not indicative of future results.

12. Responsible Gaming

The Mines Game platform is committed to promoting safe and responsible gaming. The following tools are available to every account holder and can be activated from account settings at any time, without any approval delay:

• Deposit limits — set daily, weekly or monthly maximum deposit amounts in PKR
• Loss limits — cap your maximum net losses over a defined period
• Session time reminders — receive notifications when you have been playing for a set duration
• Self-exclusion — temporarily or permanently close your account from all gaming activity
• Reality checks — periodic on-screen prompts showing your session duration and net result

Gaming should always be entertainment — something you do with a budget you have already decided you are comfortable spending. Never gamble money needed for essential living costs, and never attempt to recover losses by increasing stakes. If you feel gaming is causing you or someone close to you financial or emotional distress, we encourage you to use the self-exclusion tool and speak with someone you trust.

This platform is for adults aged 18 and above only. If you are aware of a minor attempting to access the platform, please contact support immediately.

Full details of our responsible gaming approach are available on the Responsible Gaming page.

13. Changes to These Terms

Mines Game reserves the right to update, amend or replace these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where practicable, notify registered players via the contact details on their account.

It is your responsibility to review these Terms periodically. Continued use of the platform after any change has been published constitutes your acceptance of the revised Terms. If you do not agree with an update, you should close your account and withdraw any remaining balance before the revised Terms take effect.

Minor changes — such as corrections of typographical errors or clarifications that do not alter the substantive meaning of any clause — may be made without specific notification.

14. Contact Us

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint, our support team is available 24 hours a day, seven days a week.

Complaints will be acknowledged within 24 hours and investigated within five business days. If you are not satisfied with the outcome of a complaint, you may escalate the matter in writing to our senior support team at the same email address, marked "Escalation".