Welcome to the Mines Game help page. Whether you're a new player based in Karachi, Lahore, Islamabad, or anywhere across Pakistan, this FAQ covers everything you need to get started and keep going smoothly. We've organised everything into six clear sections so you can jump straight to what matters to you.
If you can't find the answer you're looking for, visit our About Us page or check our Responsible Gaming guidelines. For account-specific issues, log in and access your support section directly.
Account & Login
Creating an account is free and takes under two minutes. Head to the
Register page, enter your mobile number, choose a username and password, and verify your number via the code sent to your phone. Once confirmed, your account is active and ready to use.
On the
Login page, tap "Forgot password?" and enter the mobile number linked to your account. You'll receive a verification code by SMS. Once verified, you can set a new password immediately. If your number has changed, contact support from inside the app.
No — each player is allowed one account only. Duplicate accounts may be suspended without notice, and any associated balances may be forfeited. If you believe your account has been restricted by mistake, contact support to resolve the issue.
Log in to your account and navigate to the Profile or Settings section. Some changes — like updating your registered mobile number — may require identity verification for security reasons. Follow the on-screen instructions to complete the update.
Deposits & Payments
Mines Game supports multiple payment options for Pakistani players. You can deposit using JazzCash, Easypaisa, Raast, standard bank transfers, and major debit or credit cards. All transactions are processed in PKR, so there are no currency conversion charges on your end.
JazzCash and Easypaisa deposits typically reflect within seconds. Raast transfers and bank transfers may take a few minutes depending on your bank's processing speed. If your deposit hasn't appeared after 15 minutes, check the
Deposit page for transaction status or contact support.
Yes, a minimum deposit applies depending on your chosen payment method. For JazzCash and Easypaisa, the minimum is typically low enough to suit casual players. Log in to the
Deposit page to see the current minimum and maximum limits for each method.
Mines Game does not charge a platform fee on standard deposits. However, your mobile wallet provider or bank may apply their own transaction charges. Check with your payment provider before making a transfer if you want to confirm their fee structure.
Withdrawals
Log in to your account and go to the Withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount in PKR, and confirm the request. Most withdrawals are processed within a few hours, though some may take up to 24 hours during peak periods.
Yes, withdrawal limits vary by payment method and account tier. VIP players generally have higher daily withdrawal limits and faster processing. Log in to view the exact limits applicable to your account. Upgrading your VIP level through the
VIP programme is the fastest way to increase your withdrawal cap.
Common reasons for delays include pending account verification, an active wagering requirement on a bonus, or a high volume of requests. If your withdrawal has been pending for more than 24 hours and you've met all requirements, contact the support team with your transaction reference number.
Casino & Games
Mines Game offers a wide range of games including live dealer tables (Baccarat, Roulette, Teen Patti, Dragon Tiger), classic and video slots, fish shooting games, crash games, and card games. The full library is accessible from the
Casino and
Fish Games sections once you're logged in.
All games on the platform use certified Random Number Generator (RNG) technology, meaning every spin, card draw, or game outcome is determined independently and cannot be predicted or manipulated. Live casino games use real dealers streamed in real time, adding an extra layer of transparency.
Absolutely. All fish games are fully optimised for Android and iOS devices. You can play directly in your mobile browser or download the Mines Game app for a smoother, faster experience. Visit the
Download page to get the latest version of the app.
Sports Betting & Cricket
Yes — cricket betting is one of the most popular features on Mines Game among Pakistani players. You can bet on Pakistan Super League (PSL) matches, T20 Internationals, Test series, and bilateral fixtures. Live in-play betting is available during matches, with odds updating over by over. Visit the
Bet section to browse all active markets.
In addition to cricket, Mines Game covers Football (including major European leagues and international fixtures), Esports (CS2, Dota 2, VALORANT), Tennis, Basketball, and more. The full sports menu is available under the
Bet section after logging in.
Live betting lets you place wagers on a match that is already in progress. Odds shift in real time based on what's happening on the field or court. During a PSL match, for example, you can bet on who wins the next over, the top scorer, or the overall match winner — all while watching the game unfold. Payouts are calculated based on the odds at the moment your bet was placed.
VIP Programme & Bonuses
Every bet you place earns VIP points. As your points accumulate, you move through VIP tiers — each one unlocking better perks such as higher cashback rates, faster withdrawal processing, exclusive deposit bonuses, and dedicated account support. Visit the
VIP page for a full breakdown of tiers and rewards.
New players can claim a welcome bonus upon first deposit. Existing players benefit from reload bonuses, weekly cashback offers, and event-based promotions tied to major cricket tournaments like PSL. All bonus details and wagering requirements are listed in your account dashboard after logging in.
A wagering requirement means you need to bet your bonus amount a certain number of times before you can withdraw the bonus winnings. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place bets totalling PKR 10,000 before that bonus becomes withdrawable. The specific requirement is always shown when a bonus is claimed.
Still Have Questions? We've Got You
The FAQ above covers the most common queries we receive from players across Pakistan — from first-time users in Lahore trying to figure out how JazzCash deposits work, to experienced bettors in Karachi wanting to understand VIP cashback tiers. But we know questions don't always fit neatly into categories.
If your question isn't covered above, the fastest way to get help is by logging in to your account and accessing the in-platform support chat. The support team is available around the clock and can assist with transaction queries, account restrictions, bonus-related questions, and technical issues with the app or website.
For general information about the platform, its features, and how it operates, you can also visit the About Us page. If you want to understand how we handle your personal data, the Privacy Policy page has a plain-English explanation of everything we collect and why.
One thing we always encourage is responsible play. Mines Game is a form of entertainment, and it's important to keep it that way. Set yourself a comfortable budget in PKR before you start — one you're genuinely fine with losing — and don't exceed it. Use the time-tracking tools in your account settings if you find yourself spending more time on the platform than you intended. Our Responsible Gaming page has practical guidance on managing your play habits and knowing when to take a step back. This platform is strictly for adults aged 18 and above.